1. Introduction

At Codetricker Digital Agency, we strive to provide high-quality web development services. This Return & Refund Policy outlines the conditions under which we may issue refunds or accept returns for our services. By engaging our services, you agree to the terms outlined in this policy.

2. Service Delivery and Satisfaction

  • Project Scope: We define the scope of each project in our proposal or contract. Any additional work outside the agreed scope may require a new contract or additional fees.
  • Client Review: We provide clients with opportunities to review and provide feedback on deliverables. It is the client’s responsibility to review work and request changes during the project milestones.

3. Refund Policy

  • Initial Deposit: A non-refundable deposit is required to start work on any project. This deposit covers initial planning and setup costs.
    Refunds for Completed Work: Refunds are not available for completed work once it has been delivered and accepted by the client. “Acceptance” means the client has approved the work either explicitly or implicitly through continued use.
  • Partial Refunds: If a client decides to terminate the project before completion, they may be entitled to a partial refund for work not yet completed, as determined by the percentage of work done and any costs incurred.

4. Dispute Resolution

  • Communication: Clients are encouraged to address any issues or concerns regarding deliverables through direct communication with us.
  • Resolution: We will make reasonable efforts to resolve any disputes or dissatisfaction related to our services. Refunds will only be issued if, after review, it is determined that we failed to meet the agreed-upon specifications or deliverables.

5. Cancellation Policy

  • Client Initiated Cancellation: If a client cancels a project before work begins, the initial deposit may be forfeited. If the project is in progress, the client may be liable for payment for work completed up to the cancellation date.
  • Agency Initiated Cancellation: We reserve the right to cancel a project if the client fails to meet their obligations under the contract. In such cases, the client will be liable for payment for work completed up to the cancellation date.

6. Amendments to the Policy

We may update this Return & Refund Policy from time to time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

7. Contact Information

For questions or concerns about this Return & Refund Policy, please contact us at:

Codetricker Digital Agency
2nd Floor, Sandhu Tower, Ferozpur Road 141001,
Ludhiana, India
+91 99-8864-4286
info@codetricker.com